Administrator's Guide

Transfer
Issue 5 October 2002 1893555-233-506
■ If, on the Feature-Related System Parameters screen, the Abort Transfer
field is
y, users can abort the transfer a call by pressing the TRANSFER
button, dialing the desired extension, and then hanging up or selecting any
non-idle call appearance. The user must press the Transfer button again to
complete the process (see Note). If the user selects an idle call appearance,
the transfer still is active.
NOTE:
If both the Abort Transfer and Transfer Upon Hang-Up fields are y
and you press the
TRANSFER button and then dial the complete
transfer-to number, hanging up the phone transfers the call.
■ Users of Digital Communications Protocol (DCP), Hybrid, and wireless
phones can transfer a call on hold without removing the call from hold. If
there is only one call on hold, no active call appearances, and an available
call appearance for the transfer, the user can transfer the call simply by
pressing the Transfer button. Avaya MultiVantage assumes the transfer is
for the call on hold, and the transfer feature works as usual.
If there is more than one call on hold, the user must make a call active in
order to transfer it. If the user presses the Transfer button with two or more
calls on hold, Avaya MultiVantage will ignore the transfer attempt since it
will not know which call the user wants to transfer. If there are calls on
hold and an active call, pressing the Transfer button will start the transfer
process for the active call.
■ Avaya MultiVantage can be administered to display a confirmation
message to users upon successful call transfers. The confirmation message
will only be visible to users with DCP, Hybrid, wireless (except for 9601),
or Integrated Services Digital Network-Basic Rate Interface (ISDN-BRI)
display phones. All of these phones, except for the Hybrids, can display the
confirmation message in English, Spanish, French, Italian, or a language
you define. Hybrid phones only display the message in English.
■ You can administer the system to return a transferred call to the originator
if the transferred-to party does not answer within a set time limit. To do
this, enter a value in the Station Call Transfer Recall Timer field on the
Feature-Related System Parameters screen.