Administrator's Guide

Voice messaging systems
Issue 5 October 2002 1921555-233-506
Voice messaging systems
Avaya MultiVantage supports several Avaya voice or multimedia messaging
systems. These systems allow users to send, retrieve, store, and forward messages,
as well as perform many other tasks associated with messages. In addition to
supporting multiple AUDIX systems, MultiVantage can have multiple hunt
groups associated with a single AUDIX system. This allows partitioning of the
voice ports into different hunt groups and different coverage paths to cover
different voice ports. Thus voice ports can be reserved for particular users or
groups of users (for example, those that use unique coverage paths).
The following features do not use coverage paths:
■ Transfer into AUDIX with the feature access code or the GOTO COVER
button
■ Last Call
If a local AUDIX and a remote AUDIX use the same hunt-group numbers, calls
route to the local hunt group.
Avaya MultiVantage supports the following systems:
I
NTUITY
AUDIX
INTUITY AUDIX runs on a separate MAP/5, MAP/40, or
MAP/100 PC. The switch communicates with I
NTUITY AUDIX
via analog voice ports and a data link. The switch can also
communicate with I
NTUITY AUDIX without the data link. In
this case, the switch and I
NTUITY AUDIX communicate by
sending and receiving special strings of touch-tone codes (dual
tone multifrequency tones) via analog voice ports. These
touch-tone codes are called mode codes and carry data such as
calling party ID, called party ID, and type of call.
I
NTUITY AUDIX allows up to 64 ports. This means up to 64
people can be simultaneously retrieving or leaving messages.
I
NTUITY AUDIX also supports fax and e-mail messaging.
For more information, see I
NTUITY AUDIX System Description
or I
NTUITY AUDIX Administration, and INTUITY Messaging
Solutions Integration with System 75, Generic 1 and 3, and
R5/6.