Administrator's Guide

Features and technical reference
555-233-5061924 Issue 5 October 2002
AUDIX and ACD CMS must be connected to the same switch. If AUDIX
in the DCS feature is active, a CMS located on a switch other than the host
switch (AUDIX location) does not provide measurements for the AUDIX
ports.
Because AUDIX frequently takes voice ports in and out of service for
maintenance testing, high login activity may be seen for the AUDIX split
in the measurement reports.
On CMS reports that display an agent’s login ID, AUDIX voice ports
always show a login ID that is the same as the extension, even if you have
not administered login IDs on the switch.
■ Call Coverage
When a coverage call successfully completes to AUDIX or routes from a
remote switch to the host switch because of coverage, the principal is
dropped from the call (no temporary bridge appearance is maintained).
Coverage calls from a remote switch that fail to reach AUDIX as a
coverage point cannot be returned to the original coverage path on the
remote switch.
■ Call Forwarding
An AUDIX user can forward calls to a remote AUDIX hunt group or to the
host AUDIX hunt group. You must correctly administer the AUDIX
destination for the remote AUDIX hunt group.
■ Call Monitoring
Call Monitoring allows users to pick up the handset after the call goes to
AUDIX to listen to the message being left by the caller. This allows the
user to determine whether they want to talk to the caller or let them
complete their message.
■ Call Transfer
A call transfer out of AUDIX can be to a UDP extension. If the UDP
extension is on a remote switch, the call is treated as a direct call.
Additional trunks are used for calls transferred between DCS nodes.
Calls may be transferred into AUDIX by users handling redirected calls for
principals who are AUDIX subscribers.
■ Class of Restriction (COR)
A high FRL assigned in the COR allows callers to transfer to long-distance
numbers.
To prevent toll fraud, assign a low FRL to the AUDIX system ports.