Administrator's Guide

Features and technical reference
555-233-5061928 Issue 5 October 2002
Allowing users to answer whisper pages
quickly
To give users a feature button for answering a whisper page, use the Station screen
and administer an Answerback button on users’ phones.
NOTE:
You cannot administer an Answerback button on an attendant console.
Attendants can make whisper pages but cannot receive them.
Normally, before a paged user can answer a whisper page he or she must complete
the active call or put it on hold. However, you can give users the ability to put an
active call on hold and speak directly to the person making a whisper page simply
by pushing a feature button. Once the Answerback button is pressed, the user can
treat both the paging call and the original call as separate calls and all call-related
features (conference, transfer, etc.) operate normally.
Allowing users to block whisper pages
To give users a feature button to block incoming whisper pages, use the Station
screen and administer a Whisper Page Off button on users’ phones.
Administer this function on a feature button with a lamp so that users can tell
whether or not blocking is active. Users can activate blocking even when they’re
on a call.
NOTE:
You cannot administer a Whisper Page Off button on a soft key.
Two features, Do Not Disturb and Privacy — Attendant Lockout, also block
incoming whisper pages.
Call redirection overrides
If a paged user is not on an active call, a whisper page is converted to a priority
call that overrides any of the following call redirection features:
■ Call Forward All Calls
■ Call Forward Busy
■ Call Forward Don’t Answer
■ Send All Calls
■ Go To Cover
■ Call Coverage