Administrator's Guide

Setting up advanced call coverage
Issue 5 October 2002 193555-233-506
Setting up advanced call coverage
Advanced incoming call coverage:
■ redirects calls based on time-of-day
■ allows coverage of calls that are redirected to sites not on the local switch
■ allows users to change back and forth between two coverage choices
(either specific lead coverage paths or time-of-day tables).
Covering calls redirected to an off-site
location
You can provide coverage for calls that have been redirected to an off-site location
(for example, your home). This capability, called Coverage of Calls Redirected
Off-Net (‘‘CCRON’’) allows you to redirect calls onto the public network and
bring back unanswered calls for further coverage processing.
Before you start
■ On the System-Parameters Customer-Options screen, verify the Coverage
of Calls Redirected Off-Net Enabled field is
y. If not, contact your Avaya
representative.
■ You need call classifier ports for all situations except ISDN end-to-end
signaling, in which case the ISDN protocol does the call classification. For
all other cases, use one of the following:
— Tone Clock with Call Classifier - Tone Detector circuit pack. See
Avaya MultiVantage™ Solutions Hardware Guide for more
information on the circuit pack.
— Call Classifier - Detector circuit pack.
Instructions
To provide coverage of calls redirected to an off-site location:
1. Type
change system-parameters coverage-forwarding and press
RETURN.
The System Parameters Call Coverage / Call Forwarding screen appears.