Administrator's Guide

ManualsBrandsAvaya ManualsBasic Administration ToolsAvaya MultiVantage Software Release 1.2

1921

Features and technical reference

555-233-5061930 Issue 5 October 2002

— If a user makes a whisper page on a call appearance that is a member

of a bridge group, then no others users in the bridge group can

connect to the call while the whisper page intrusion is active.

■ Busy Verification

You can’t make a whisper page to an extension while it’s being

busy-verified. You can’t busy-verify an extension while it’s making or

receiving a whisper page.

■ Calling Restrictions — Origination

Phones with this restriction cannot make whisper pages.

■ Calling Restrictions — Termination

Phones with this restriction cannot receive whisper pages.

■ Class of Restriction (COR)

A station user must have a COR that allows for station-to-station calling in

order to perform Whisper Paging to a member outside of their own COR.

Calling and called party restrictions also determine which extensions can

make and receive whisper pages.

■ Conference

Everyone on a conference call hears the tone that signals an incoming

whisper page. But only the owner of the paged extension hears the page,

and only the display on that phone shows the whisper page message.

If a conference call already has the maximum number of parties and trunks

allowed, you cannot make a whisper page to any of the participants. Parties

cannot be added to a conference call if an active whisper page is on the call.

■ Data Privacy — Permanent or Temporary

Any station that has Data Privacy activated cannot make a whisper page.

■ Data Restriction

A whisper page to a station is denied when Data Restriction is enabled on a

station or trunk.

■ Expert Agent Selection

You can’t make a whisper page by dialing an agent’s Logical Agent ID.

Pages must be made to a physical extension.

■ Go to Cover

If you make a whisper page and then press your Go To Cover button while

the page is in progress, the Go To Cover button doesn’t work. The opposite

is true as well. If you activate Go to Cover and then press the whisper page

activation button, you aren’t able to make a whisper page.