Administrator's Guide

Glossary and abbreviations
555-233-5061958 Issue 5 October 2002
C
cabinet
Housing for racks, shelves, or carriers that hold electronic equipment.
cable
Physical connection between two pieces of equipment (for example, data terminal and modem) or between a
piece of equipment and a termination field.
cable connector
A jack (female) or plug (male) on the end of a cable. A cable connector connects wires on a cable to specific
leads on telephone or data equipment.
CACR
Cancellation of Authorization Code Request
CAG
Coverage answer group
call appearance
1. For the attendant console, six buttons, labeled a–f, used to originate, receive, and hold calls. Two lights next
to the button show the status of the call appearance.
2. For the voice terminal, a button labeled with an extension and used to place outgoing calls, receive incom-
ing calls, or hold calls. Two lights next to the button show the status of the call appearance.
call-control capabilities
Capabilities (Third Party Selective Hold, Third Party Reconnect, Third Party Merge) that can be used in
either of the Third Party Call Control ASE (cluster) subsets (Call Control and Domain Control).
Call Detail Recording (CDR)
A feature that uses software and hardware to record call data (same as CDRU).
Call Detail Recording utility (CDRU)
Software that collects, stores, optionally filters, and outputs call-detail records.
Call Management System (CMS)
An application, running on an adjunct processor, that collects information from an ACD unit. CMS enables
customers to monitor and manage telemarketing centers by generating reports on the status of agents, splits,
trunks, trunk groups, vectors, and VDNs, and enables customers to partially administer the ACD feature for a
communications system.
call-reference value (CRV)
An identifier present in ISDN messages that associates a related sequence of messages. In ASAI, CRVs dis-
tinguish between associations.
call vector
A set of up to 15 vector commands to be performed for an incoming or internal call.
callback call
A call that automatically returns to a voice-terminal user who activated the Automatic Callback or Ringback
Queuing feature.
call-waiting ringback tone
A low-pitched tone identical to ringback tone except that the tone decreases in the last 0.2 seconds (in the
United States). Call-waiting ringback tone notifies the attendant that the Attendant Call Waiting feature is
activated and that the called party is aware of the waiting call. Tones in international countries may sound dif-
ferent.