Administrator's Guide

Handling incoming calls
555-233-506196 Issue 5 October 2002
6. Type r1 in a coverage Point field.
In this example, the coverage rings at extension 4101, then redirects to the
external number. If you administer Coverage of Calls Redirected Off-Net
and the external number is not answered or is busy, the call redirects to the
next coverage point. In this example, the next point is Point 3 (h77 or hunt
group 77).
If you do not have the Coverage of Calls Redirected Off-Net feature, the
system cannot monitor the call once it leaves the network. The call ends at
the remote coverage point.
7. Press
ENTER to save your changes.
Related topics
See ‘‘Call coverage’’ on page 1532 for more information on coverage.
Defining time-of-day coverage
The Time of Day Coverage Table on your system lets you redirect calls to
coverage paths according to the time of day and day of the week when the call
arrives. You need to define the coverage paths you want to use before you define
the time of day coverage plan.
For example, let us say you want to administer the system so that incoming calls
to extension 2054 redirect to a coworker in the office from 8:00 a.m. to 5:30 p.m.,
and to a home office from 5:30 p.m. to 8:00 p.m. on weekdays. You want to
redirect the calls to voice mail after 8:00 p.m. weekdays and on weekends.
COVERAGE PATH
Coverage Path Number: _
Hunt After Coverage: y
Next Path Number: ___ Linkage: ___ ___
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don’t Answer? y y Number of Rings: 2
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? n
Point1: 4101
Point2: r1 Point3: h77
Point4: _________ Point5: _________ Point6: _________