Administrator's Guide

S
Issue 5 October 2002 1995555-233-506
small computer system interface (SCSI)
An ANSI bus standard that provides a high-level command interface between host computers and peripheral
devices.
SMDR
Station Message Detail Recording
SN
Switch Node
SNA
Systems Network Architecture
SNC
Switch Node Clock
SNI
Switch Node Interface
SNMP
Simple Network Management Protocol
software
A set of computer programs that perform one or more tasks.
SPE
Switch Processing Element
SPID
Service Profile Identifier
split
See ACD work mode.
split condition
A condition whereby a caller is temporarily separated from a connection with an attendant. A split condition
automatically occurs when the attendant, active on a call, presses the start button.
split number
The split’s identity to the switch and BCMS.
split report
A report that provides historical traffic information for internally measured splits.
split (agent) status report
A report that provides real-time status and measurement data for internally measured agents and the split to
which they are assigned.
SREPN
Survivable Remote EPN
SSC
Station Security Code
SSI
Standard serial interface
SSM
Single-site management