Administrator's Guide

Handling incoming calls

555-233-506200 Issue 5 October 2002

Within each class of service, you can determine whether the users in that COS

have the following call forwarding features:

■ Call Forwarding All Calls — allows users to redirect all incoming calls to

an extension, attendant, or external phone number.

■ Call Forwarding Busy/Don’t Answer — allows users to redirect calls only

if their extensions are busy or they do not answer.

■ Restrict Call Fwd-Off Net — prevents users from forwarding calls to

numbers that are outside your system network.

As the administrator, you can administer system-wide call-forwarding parameters

to control when calls are forwarded. Use the System Parameters Call

Coverage/Call Forwarding screen to set the number of times an extension rings

before the system redirects the call because the user did not answer (CFWD No

Answer Interval). For example, if you want calls to ring 4 times at an extension

and, if the call is not answered, redirect to the forwarding number, set this

parameter to 4.

You also can use the System Parameters Call Coverage/Call Forwarding screen to

determine whether the forwarded-to phone can override call forwarding to allow

calls to the forwarded-from phone (Call Forward Override). For example, if an

executive forwards incoming calls to an attendant and the attendant needs to call

the executive, the call can be made only if the Call Forwarding Override is set to

yes.

Instructions

To determine which extensions have call forwarding activated:

1. Type

list call-forwarding and press RETURN.

This command lists all the extensions that are forwarded along with each

forwarding number.

NOTE:

If you have a V1, V2, or V3 system, you can see if a specific

extension is forwarded only by typing

status station nnnn, where

nnnn is the specific extension.