Administrator's Guide

Index
555-233-506
2006 Issue 5 October 2002
Automatic Route Selection (ARS)
allow local information calls
, 256
ARS analysis tables, digit analysis default translations
, 1502
ARS trunking facilities
, 1503
assigning FAC
, 249
authorization codes
, 1481
defining partitions
, 265
digit analysis table commands, 1318
digit conversion table commands
, 1319
displaying analysis information
, 249
inter-exchange carrier calls (IXC), 253
modifying call routing
, 261
operator assisted calls
, 252
overriding call restrictions, 264
partitioning
, 1447
private networks
, 1501
restricted area codes, 254
restricting calls
, 263
time of day routing plan commands
, 1380
understanding, 250
Automatic Routing
AAR
, 1501
AAR and ARS digit analysis default translations, 1501
AAR and ARS overlap sending
, 1503
ARS
, 1501
ARS digit analysis default translations, 1502
description
, 1499
Facility Restriction Levels (FRL)
, 1684
feature access code (FAC), 247
Generalized Route Selection (GRS)
, 1687
Look Ahead Routing (LAR)
, 1750
Time of Day (TOD) Routing, 268, 1887
Traveling Class Marks (TCM)
, 1684
trunking facilities
, 1503
Automatic Selection of DID Numbers to Guest Rooms, 1694
Automatic Wakeup
, 134, 1695
printer alarm button
, 148
Auto-Wakeup-Dn-Dst screen, 986
aux work button
, 134
AUX work reason codes, see Avaya MultiVantage Call Center
Software Release 11 Guide to ACD Call Centers
Avaya
National Customer Care Center support line
, 377
Technical Service Center, 377
Toll Fraud Intervention Hotline
, 377
Avaya IP agent
, 115
B
backing up
announcements
, 445
system, 55
system,S8100 Media Server
, 58
barge-in
, 1467
recorded announcements, 450, 1464
barging in with whisper paging
, 1927
barrier codes
, 329, 1801
7-digit barrier codes
, 1504
description
, 1504
basic multimedia complex
, 305
BCMS/VuStats Login ID
screen, see Avaya MultiVantage Call Center Software Release
11 Guide to ACD Call Centers
bearer capability class (BCC)
, 1688
Best Service Routing
, 633
commands, 1330
Best Service Routing Application Plan
screen, see Avaya MultiVantage Call Center Software Guide to
ACD Call Centers
blocking prevention
, 529, 1944
Boot Image
commands
, 1331
bridged appearance button
analog phone
, 131
digital phone, 135
Bridged Call Appearance
creating
, 157
description, 157, 1505
extension administrable buttons and lights
, 1506
multiappearance phones
, 1506
Bulletin Board, 53
commands
, 1331, 1345
screen
, 636
busy indicator, 136, 1521
busy verification
phone verification
, 1522
using, 400
verification
, 1524
UCD groups
, 1524
busy verify button
, 151
button assignments, phone displays
, 1834
Button Type
commands
, 1332
button view
, 135
BX.25 protocols, 1734
C
call appearance button, 136
Call by Call (CBC) Service Selection
call detail recording
, 1634
description
, 1629
incoming call handling treatment, 1633
information elements (IE)
, 1632
ISDN–PRI messages and information elements
, 1632
usage allocation plans (UAP), 1633
Call Center Optional Features screen, see System Parameters
Customer-Options screen
Call Center System Parameters screen, see Feature-Related
System Parameters screen