Administrator's Guide

Index
555-233-506
2024 Issue 5 October 2002
Vectors and VDNs
adding a VDN
, 241
commands
, 1332
deleting a step
, 239
description
, 240
diagnosing a vector problem
, 239
inserting a step
, 238
list of options, 237
managing
, 230
messages
, 235
playing an announcement, 233
queueing calls
, 232
redirecting calls
, 236
routing
based on time of day
, 234
screen
, 1306
security alert
, 230, 241
VDN commands
, 1386
viewing VDNs, 242
VIAS, see Visually Impaired Attendant Service
video conferencing
, 305
view button, 135
View-buttons
screen
, 1005
VIP check-in button, 151
visual alerting
, 1653
Visually Impaired Attendant Service (VIAS)
, 1478
Voice Announcements over LAN (VAL)
FTP—starting a session
, 460
non-volatile storage of announcements
, 470
recording announcements—at a system phone, 455
recording announcements—professional or computer
recording parameters
, 455
troubleshooting, 467
VAL Manager
, 466
voice mail
, 1665
cellular service provider, 1666
voice mail security
, 1922
voice mailbox passwords
, 1923
Voice Message Retrieval, 1919
voice message retrieval, description
, 1919
Voice Messaging Systems
, 1921
voice messaging systems, 1921
voice paging over loudspeakers
fixing problems
, 475
setting up, 473
voice terminals, see phones
VuStats
screen
, 1014
VuStats button
, 152
VuStats Display Format
screen, see Avaya MultiVantage Call Center Software Release
11 Guide to ACD Call Centers
W
warning and conference tones, 1819
Warning, meaning of, 27
WATS trunks
adding
, 414
description, 1907
Whisper Paging
, 1927
whisper paging
, 152, 482, 1927
Wideband Support Options
screen
, 968
Wideband Switching
, 1931
administering, 530, 1932
applications
, 1932
blocking prevention
, 529, 1944
channel allocation, 520, 1933
channel service unit
, 523
data backup connection
, 524, 1937
data service unit, 523
description
, 519, 1931
direction of trunk/hunting within facilities
, 526, 1939
endpoint applications, 522, 1934
examples
, 1937
facility lists
, 525, 1938
glare prevention and resolution, 529, 1942
H0 channels
, 527, 1941
H11 channels
, 1939
H11channels, 526
H12 channels
, 527, 1940
high-speed video conferencing
, 1937
ISDN-PRI terminal adapters, 522
ISDN-PRI trunk groups and channel allocation
, 525
ISDN–PRI trunk groups and channel allocations
, 1938
line-side (T1 or E1) facility, 523
N x DS0 channels
, 528, 1941
networking
, 525
nonsignaling configurations, 1936
port network (PN) preferential trunk routing
, 1939
PRI-endpoints
, 522
primary data connectivity, 524
scheduled batch processing
, 524
typical uses
, 521, 1934
universal digital signaling level 1 circuit pack, 522
wideband access endpoint
, 523
work code button
, 152
world class BRI data module, 504
World Class Tone Detection
, 1946
World Class Tone Generation
, 1946