Administrator's Guide

Handling incoming calls
555-233-506216 Issue 5 October 2002
Instructions
We will direct night calls for trunk group 2 to extension 1245.
To set up trunk group night service:
1. Type
change trunk-group 2 and press RETURN.
The Trunk Group screen appears.
2. Type
1245 in the Night Service field.
The destination can be a station extension, a recorded announcement
extension, a vector directory number, a hunt group extension, a terminating
extension group, or attd if you want to direct the call to the attendant.
3. Press
ENTER to save your changes.
Setting up night service for hunt groups
You can administer hunt group night service if you want to direct hunt group calls
to a night service destination.
Let us say your helpline on hunt group 3 does not answer calls after 6:00 p.m.
When customers call after hours, you would like them to hear an announcement
that asks them to try their call again in the morning.
TRUNK GROUP
Group Number: 2 Group Type: co CDR Reports: y
Group Name: outside calls COR: 1_ TN: 1__ TAC: ____
Direction: two-way_ Outgoing Display? n
Dial Access? n Busy Threshold: 99 Night Service: 1245
Queue Length: 0 Country: 1_ Incoming Destination: ________
Comm Type: voice Auth Code? n Digit Absorption List: _
Prefix-1? y Trunk Flash? n Toll Restricted? y
BCC: _
TRUNK PARAMETERS
Trunk Type: loop-start
Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: rc Disconnect Timing(msec): 500_
Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Analog Loss Group: ___ Digital Loss Group: ___
Trunk Gain: high
Bit Rate: 1200 Synchronization: _____ Duplex: ____
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n