Administrator's Guide

Adding call pickup
Issue 5 October 2002 219555-233-506
Creating pickup groups
A pickup group is a list of phones where each member of the group can answer
another member’s calls. For example, if you want everyone in the payroll
department to be able to answer calls to any payroll extension (in case someone is
away from their desk), create a pickup group that contains all of the payroll
extensions. Members of a pickup group should be located in the same area so that
they can hear when the other extensions in the group ring.
Note that each extension may belong to only one pickup group. Also, the
maximum number of pickup groups may be limited by your system configuration.
To create a pickup group:
1. Type
add pickup-group next and press RETURN.
The Pickup Group screen appears. The system selects the next Group
Number for the new pickup group.
2. Enter the extension of each group member.
Up to 50 extensions can belong to one group.
3. Press
ENTER to save your new group list.
The system automatically completes the name field when you press
ENTER
to save your changes.
Once you define a pickup group, you can assign call-pickup buttons for each
phone in the group or you can give each member the call-pickup feature-access
code. Use the Station screen to assign call-pickup buttons.
To allow users to answer calls that are not in their pickup group, you may be able
to use Directed Call Pickup.
PICKUP GROUP
Group Number: Extended Group Number: ____
GROUP MEMBER ASSIGNMENTS
Ext Name (first 26 characters) Ext Name (first 26 characters)
1: 14:
2: 15:
3: 16:
4: 17:
5: 18:
6: 19:
7: 20:
8: 21:
9: 22:
10: 23:
11: 24:
12: 25:
13: