Administrator's Guide

Managing hunt groups
Issue 5 October 2002 227555-233-506
Setting up a queue
You can tell your switch how to handle a hunt-group call when it cannot be
answered right away. The call waits in a “queue.”
We will tell the switch that up to 10 calls can wait in the queue, but that you want
to be notified if a call waits for more than 30 seconds.
You also want the switch to send a warning when 5 or more calls are waiting in
the queue. This warning flashes queue-status buttons on phones that have a status
button for this hunt group. When the buttons flash, everyone answering these calls
can see that the help-line calls need more attention.
Instructions
To set up our helpline queue:
1. Type
change hunt-group n and press RETURN, where n is the number of
the hunt group to change.
In our example, type
change hunt-group 5. The Hunt Group screen
appears.
2. In the Queue field, type
y.
3. In the Queue Length field, type the maximum number of calls that you
want to wait in the queue.
In our example, type
10.
Page 1 of X
HUNT GROUP
Group Number: 4__ ACD?
Group Name: internal helpline____________ Queue?
Group Extension: 1200____ Vector?
Group Type: ucd-loa Coverage Path: ____
TN:
Night Service Destination: _____
COR:
MM Early Answer?
Security Code: ____
ISDN Caller Disp: ________
Measured: ________ Supervisor: Extension: ____
Controlling Adjunct: ____
Multiple Call Handling: __________
Objective: ____
Queue Length: 10
Calls Warning Threshold: 5 Calls Warning Port: __