Administrator's Guide

Handling incoming calls
555-233-506232 Issue 5 October 2002
The vector Number field on the left side of the screen is filled in
automatically.
2. In the Name field, type a description for the vector.
In our example, type
main number calls.
Tip:
The information in the heading of the Call Vector screen is display
only. Use
display system-parameters customer-options to see the
features that are turned on in your switch.
3. Type your vector steps in the numbered column on the left of the screen.
Tip:
When you type in your vector steps, the switch automatically
completes some of the vector step information for you. For example,
if you type “q” in a vector step field, the switch fills in “queue-to.”
Also, additional fields appear when you complete a field and press
TAB. This makes it very easy to type in your vector steps.
Now that vector 1 is set up, we will add a vector step to it to tell the switch how to
handle the calls to our main number.
Putting a call in a queue
Write a vector so that calls that come into the main business number redirect to a
queue.
We will use a vector-controlled hunt group for the main number queue. This hunt
group was set up as main split 47. When calls first arrive, all calls to our main
number should be queued as “pri 1” for low priority.
To queue calls, write the following vector (step 2). (Please note, we started our
example on step 2 because step 1 is used later in this chapter.)