Administrator's Guide

Managing vectors and VDNs
Issue 5 October 2002 239555-233-506
Deleting a step
To delete vector step 5 from vector 20:
1. Type
change vector 20 and press RETURN.
The Call Vector screen appears.
2. Press
EDIT.
3. Type
d followed by a space and the number of the step you want to delete.
In our example, type
d 5.
Tip:
You can delete a range of vector steps. For example, to delete steps 2
through 5, type
d 2-5 and press ENTER.
4. Press
ENTER to save your changes.
Tip:
When you delete a vector step, the system automatically renumbers
the rest of the vector steps and all references to the vector steps. The
switch inserts a “*” when the numbering needs more attention.
More information
See Avaya MultiVantage™ Call Center Software Call Vectoring and Expert Agent
Selection (EAS) Guide for more information.
Automated Attendant competes with several features for ports on the Call
Classifier — Detector circuit pack or equivalent. See Avaya MultiVantage™
Solutions Hardware Guide for more information on the circuit pack.
Fixing problems
If there is a problem with a vector, the switch records the error as a vector event.
Vector events occur for a number of reasons including problems with a trunk, full
queue slots, or the vector reaching the maximum 1000 steps allowed.
Use
display events to access the Event Report screen and see the event record.
Use the event record to see why the vector failed.