Administrator's Guide

Handling incoming calls
555-233-506240 Issue 5 October 2002
To view the Event Report:
1. Type
display events and press RETURN.
The Event Report screen appears.
2. To see all current vector events, press
RETURN.
OR
Indicate the events that you want to see by completing the Report Period
and Search Option fields. See Avaya MultiVantage™ Call Center Software
Call Vectoring and Expert Agent Selection (EAS) Guide for more
information.
3. Press
ENTER to view the report.
The Event Report (detail) screen appears.
Look at the information in Event Data field to diagnose the vector event. In
this example, there was a problem with:
■ Vector 12, step 5
■ Split 89
Vector directory numbers
A VDN is an extension that directs an incoming call to a specific vector. This
number is a “soft” extension number not assigned to an equipment location.
VDNs must follow your dial plan.
EVENT REPORT
The following option control which events will be displayed:
EVENT CATEGORY
Category: Vector
REPORT PERIOD
Interval: _a_ From: __/__/__:__ To: __/__/__:__
SEARCH OPTIONS
Vector Number: __
Event Type: ___
EVENT REPORT
Event Event Event Event First Last Event
Type Description Data 1 Data 2 Occur Occur Cnt
20 Call not queued 12/5 B 09/28/13:43 09/28/13:43 21
541 Not a messaging split Split 4C 09/28/13:43 09/28/13:43 136