Administrator's Guide

Managing vectors and VDNs
Issue 5 October 2002 241555-233-506
We will create VDN 5011 for our sales department. A call into 5011 routes to
vector 11. This vector plays an announcement and queues calls to the sales
department.
!
SECURITY ALERT:
Vector fraud is one of the most common types of toll fraud because
vectors route calls based on the class of restriction (COR) assigned to
the VDN. See BCS Products Security Handbook for more
information.
Adding a vector directory number
To add a vector directory number:
1. Type
add VDN 5011 and press RETURN.
You enter the VDN extension you want to add. The Vector Directory
Number screen appears.
2. Type a description for this VDN in the Name field.
In our example, type
Sales Department.
The information in the VDN Name field appears on a display phone. This
allows the agent to recognize the nature of the call and respond
accordingly.
VECTOR DIRECTORY NUMBER
Extension: 5011
Name: Sales Department
Allow VDN Override? n
COR: 1
TN: 1
Vector Number: 11
AUDIX Name:
Messaging Server Name:
Measured: both
Acceptable Service Level (sec):
VDN of Origin Annc. Extension: 301
1st Skill:
2nd Skill:
3rd Skill:
Return Destination:
VDN Timed ACW Interval:
BSR Application:
BSR Available Agent Strategy: 1st-found