Administrator's Guide

Managing multimedia calling
555-233-506300 Issue 5 October 2002
Unsupported Call Center features
■ ASAI — You must not administer a MASI terminal in an ASAI domain.
MASI terminals and MMCX trunks are not monitored by ASAI. It may be
possible for a MASI terminal to place a call to a MultiVantage station that
is part of an ASAI domain. ASAI will not be blocked from controlling this
call, but there may be unpredictable results. The same is true for calls
originating from an ASAI domain terminating at MASI terminals, and for
ASAI-monitored hunt groups that contain MASI terminals.
■ Automatic Call Distribution — You must not include a MASI terminal
extension as part of an ACD hunt group. You must not mix MASI
administration with anything related to ACD, including Outbound Call
Management and PASTE.
■ Call Vectoring — You must not include MASI terminal extensions in any
step of a vector.
Unsupported Basic features
■ Bridged Call Appearances — You must not administer a bridged
appearance that involves a MASI terminal.
■ Call Coverage — You must not administer a MASI terminal in a
MultiVantage station’s coverage path.
■ Call Forwarding — You must not forward a MultiVantage station to a
MASI terminal.
■ Call Pickup — You must not administer a MASI terminal as part of a
pickup group.
■ Intercom — You must not administer MASI terminals as members of any
type of intercom group.
■ Manual Message Waiting — You must not administer a manual message
waiting button (man-msg-wt) with a MASI terminal as the referenced
extension.
■ Manual Signaling — You must not administer a manual signaling button
(signal) with a MASI terminal as the referenced extension.
■ Night Service — You must not administer a MASI terminal as a night
service destination.
■ Pull transfer — MASI terminals cannot perform a pull transfer operation.
You must not administer this feature on an ECS where MASI is active. This
applies only in Italy.
■ Station Hunting — You must not administer a MASI terminal as part of a
station hunting path.
■ Terminating Extension Groups — You must not administer a MASI
terminal as part of a TEG.