Administrator's Guide

Multimedia Call Handling
Issue 5 October 2002 311555-233-506
Planning for MMCH
The following are some of the tasks you perform in planning and administering
MMCH.
Planning the system
This is a list of questions to help you use Avaya MultiVantage for multimedia.
■ How many MMCH users are you going to have?
■ How many multimedia calls do you expect to have at any given time?
With the information above you can determine how many Voice Conditioner (VC)
and Multimedia Interface (MMI) circuit packs you need.
■ Will users need data collaboration capabilities? If so, you need to install the
Expansion Service Module (ESM).
■ Which stations, hunt groups or vectors need early answer?
■ Do you have ISDN-PRI trunks? It is possible to use separate DS1 trunks
for data, but ISDN-PRI trunks are recommended.
Installation checklist
1. Purchase MMCH right-to-use.
2. Avaya — enable MMCH on System Parameters Customer-Options screen.
3. Administer default multimedia outgoing trunk parameter selection on the
Feature-Related System-Parameters Features screen.
4. Administer MMCH related feature access codes on the Feature Access
Code screen.
5. Install and administer hardware:
■ Install MMIs, VCs and ESM.
■ Administer ESM to ECS connection — DS1 Circuit Pack and
Signaling Group screens.
■ Establish maintenance parameters — Maintenance-Related System
Parameters screen.
6. Administer multimedia complexes:
■ Administer data modules — Data Module screen, or Data Module
page of the Station screen.
■ Administer stations as part of a multimedia complex, assign
associated data module extension, multimedia mode, service link
mode and appropriate multimedia buttons — Station screen.