Administrator's Guide

Managing multimedia calling
555-233-506318 Issue 5 October 2002
— Enhanced — An Enhanced multimedia complex consists of a
BRI-connected multimedia-equipped PC and a non-BRI-connected
multifunction telephone. The Enhanced mode station acts as though
the PC were directly connected to the multifunction telephone; the
service link provides the actual connection between the Avaya
DEFINITY Server and the PC. Thus, voice and multimedia calls are
originated and received at the telephone set. Voice and multimedia
call status are also displayed at the telephone set. An Enhanced
mode station allows multimedia calls to take full advantage of most
call control features as described in ‘‘Enhanced Mode Operation’’
on page 308.
■ Multimedia Early Answer — Valid entries are y and n (default). This field
lets you set this phone for early answer of multimedia calls. The system
will answer the incoming multimedia call on behalf of the station and
proceed to establish the H.320 protocol. After audio path has been
established to the caller, the call will then alert at the voice station. The
station may then answer by going off-hook and will have immediate audio
path. No hourglass tone will be heard by the answering party (see
‘‘Hourglass Tone’’ on page 328).
Example: An administrative assistant who does not have a multimedia PC,
but may get multimedia mode calls from forwarding or coverage, may
want to set the H.320 flag to
y and the early answer flag to y on their voice
station. This allows any multimedia call to be presented to the station with
immediate voice path rather than hourglass tone. The answered call could
then be transferred as voice to voice mail or transferred as multimedia to a
user equipped with a multimedia endpoint.
Multimedia Buttons
There are six new multimedia specific buttons that may be added to a voice
station. Most of them may be placed on any voice station, whether it is part of a
Basic multimedia complex, an Enhanced multimedia complex or not part of any
multimedia complex. Two feature buttons, mm-basic and mm-pcaudio, may only
be placed on stations which are part of an Enhanced multimedia complex.
All of the multimedia specific feature buttons have a corresponding feature access
code except mm-pcaudio and mm-cfwd.
■ The mm-pcaudio feature can only be used via button.
■ The mm-cfwd button may be replaced by the standard “call forward” FAC
followed by the “multimedia call” FAC.