Administrator's Guide

Understanding the multimedia complex
Issue 5 October 2002 333555-233-506
Multi- switch data collaboration. When all parties involved in data
collaboration conference are
not located on the same physical Avaya DEFINITY
Server, the parties located on the Avaya DEFINITY Server hosting the data
conference (i.e. the switch that activated mm-datacnf) may be any combination of
Enhanced multimedia complexes, Basic multimedia complexes or stand-alone
H.320 DVC systems.
All parties on remote switches must not be Enhanced
multimedia complexes:
they must be Basic multimedia complexes or
stand-alone H.320 DVC systems. Prior to originating or receiving a multimedia
mode call, the mm-basic feature button or feature access code can be used to
dynamically change an Enhanced mode complex into a Basic mode complex and
back again.
Forwarding of voice/multimedia calls. In Basic mode you can forward calls
from either the telephone or the multimedia endpoint. To forward a call from the
multimedia endpoint:
1. At the PC’s multimedia application, enter the call-forwarding feature
access code (FAC)
2. Enter the forward-to number in the dialed number field on the endpoint
software
3. Click the Dial button (or equivalent)
NOTE:
The PC multimedia software will probably respond with a message that the
call failed, since it does not recognize the FAC. In fact, Avaya MultiVantage
does receive the message, and forwards all multimedia calls addressed to the
1-number.
If a call is forwarded from the telephone, the call converts to voice first. If using
the multimedia endpoint to forward, the calls arrive at the forwarded-to extension
as a data call. Such calls continue to ring until answered or abandoned, rather than
follow a coverage path.
Users can forward calls from the multimedia endpoint using the call forward FAC.
You can also assign a call-forward button at the voice station to forward calls for
the data endpoint. If a Basic multimedia complex has console permissions, that
user can forward calls for others by dialing the FAC, the data extension, and then
the forwarded-to number.
Call Park. A voice-terminal user can park any active call, voice or multimedia,
and unpark the call from another telephone. Users cannot park or unpark calls
using multimedia endpoints.
Call Pickup. Members of a pickup group can answer an H.320 call using a
telephone after the call has been converted to voice. This is true for standard or
directed call pickup.