Administrator's Guide

Managing multimedia calling
555-233-506336 Issue 5 October 2002
Hunting with Multimedia vectors. Very often, calls are routed to hunt groups or
skills via a vector. The existing VDNs and vectors which exist for routing voice
calls can be used to route multimedia calls.
In order to use a vector for multimedia calls that will terminate to voice stations,
you must set the Multimedia field on the vector screen to
y. This field has no
effect on voice calls routing through the vector. This field will cause multimedia
calls routed through the vector to receive early answer treatment prior to
processing the vector steps. This provides a talk path to the caller for
announcements or immediate conversation with an agent.
NOTE:
Vectors which have the Multimedia field set to y must eventually route to
hunt groups, skills or numbers which are voice extensions. A vector with the
multimedia field set to y should never be set up to route to a hunt group or
number which is a data extension.
When a vector is used to route video (56K/64K) calls to a hunt group comprised
of data extensions, the vector
must have the multimedia field set to n.
Intercept Treatment. H.320 calls that receive intercept treatment are treated like
other data calls. H.320 calls cannot be directed to an attendant for service because
the attendant cannot have H.320 conversion service.
ISDN Trunk Groups. Avaya highly recommends that you use ISDN trunks for
multimedia calls. ISDN PRI trunks allow complete 1-number access for an
Enhanced multimedia complex. ANI provided over PRI trunks allows correct
routing of multiple bearer channels to the correct destination device. ISDN also
provides the bearer capability on a call by call basis which can be used to
distinguish voice calls from multimedia calls.
Malicious Call Trace. If a malicious call terminates at a Basic multimedia
complex endpoint, the user can dial the feature access code from the telephone to
activate malicious call trace, followed by the extension of the multimedia
endpoint. If the user does not dial the multimedia extension, MCT traces any call
held on the telephone.
Message Waiting. Message Waiting indication is handled at the telephone.
Because H.320 calls are converted to voice before going to coverage, all messages
are voice only.
Night Service. Incoming Basic mode data calls follow established night-service
processing for data calls.
Remote Access. The switch does not prevent Basic multimedia complexes from
attempting to use remote access. However, these Basic mode endpoints will most
likely not be able to dial the necessary codes.