Administrator's Guide

Issue 5 October 2002 377 555-233-506
Enhancing system security
Toll fraud is the theft of long distance service and can come from both internal and
external sources. When toll fraud occurs, your company is responsible for usage
charges. In addition, unauthorized use may tie up your system, preventing your
customers from reaching you and your employees from doing business.
Avaya designed Avaya MultiVantage to help you to limit toll fraud. However,
there are steps that you, as the administrator, must also take to keep your system
secure from unauthorized use.
Need help quickly?
■ For assistance with toll fraud prevention (including systems and products),
call the Avaya Toll Fraud Intervention Hotline at 800-643-2353 or contact
your Avaya representative.
■ If you have identified fraudulent calling in progress, and require assistance
in stopping the fraud, call the Avaya Technical Service Center at
800-242-2121 and select the toll fraud help option or contact your Avaya
representative.