Administrator's Guide

Managing trunks

555-233-506436 Issue 5 October 2002

Administering answer detection

Use this procedure to administer an outgoing or two-way trunk group for network

answer supervision or answer supervision by timeout. If your network supplies

answer supervision to a trunk group, you can administer Avaya MultiVantage to

recognize and respond to that signal. If your network does not supply answer

supervision, you can set a timer for all calls on that group. When the timer expires,

the switch assumes the call has been answered and call detail recording starts (if

you are using CDR).

For information about answer detection by call classification, contact your Avaya

representative or see ‘‘Answer detection’’ on page 1468 for an introduction.

Before you start

Determine whether the trunk group receives answer supervision from your service

provider or private network. For example, most loop-start CO, FX, and WATS

trunks do not provide answer supervision.

Instructions

As an example, we will administer trunk group 5 for both types of answer

detection.

To administer trunk group 5 for answer supervision from the network:

1. In the Trunk Group screen for group 5, type

y in the Receive Answer

Supervision field.

2. Press

ENTER to save your change.

Now we will administer answer supervision by timeout. We’ll set the timer to 15

seconds. To administer trunk group 5 for answer supervision by timeout:

1. In the Trunk Group screen for group 5, type

15 in the Answer Supervision

Timeout field.

2. Press

ENTER to save your change.