Administrator's Guide

Issue 5 October 2002 439 555-233-506
Managing announcements
Understanding announcements
An announcement is a recorded message a caller may hear while the call is in a
queue, or if a call receives intercept treatment for some reason. An announcement
is often used in conjunction with music.
Announcements can be integrated or external. Integrated announcements reside
on a circuit pack in the switch carrier. External announcements are stored and
played back from adjunct equipment. For more information on external
announcements, see Avaya MultiVantage™ Call Center Software Guide to ACD
Call Centers.
Adding announcement data modules
NOTE:
This task is only required if you are using the TN750-series announcement
circuit pack.
Your system uses a data module to save and restore the announcements from the
integrated announcement circuit pack and your system’s memory. You need to set
up the data module that is built into the announcement circuit pack.
Before you start
You need to record your announcement on a special announcement circuit pack on
your system, or on an external device like an answering machine. See your Avaya
MultiVantage™ Solutions Hardware Guide for circuit pack information.