Administrator's Guide

Troubleshooting VAL Announcements

Issue 5 October 2002 469555-233-506

The system records a software denial event in the Denial Events Log each time it

plays an announcement with a bad file format. Refer back to the Events report

screen (display events) and find the 2028 entry in the Event Type field:

■ The Event Description field explains that the announcement has a bad file

format.

■ The Event Data 1 field contains the announcement number (hexadecimal in

the lower three digits).

Viewing announcement measurements

You can view a report of announcement measurements, including how many

times an announcement was queued to play, how many callers dropped while in

queue, and how many times all announcement ports were busy during the report

period.

For more information about this report, see Reports for Avaya MultiVantage™

Software on your documentation CD.