Administrator's Guide

Managing group communication
555-233-506488 Issue 5 October 2002
To set up service observing:
1. Set the observer’s class of restriction to permit service observing:
a. In the Class of Restriction screen for COR 5, type
y in the Can Be A
Service Observer? field.
b. Move to the page of the Class of Restriction screen that shows
service observing permissions.
c. Type
y in the field for class of restriction 10.
2. In the Class of Restriction screen for COR 10, type
y in the Can Be Service
Observed? field.
Anyone with class of restriction 5 now has permission to observe
extensions with class of restriction 10. To further restrict who can observe
calls or be observed, you may want to create special classes of restriction
for both groups and use these classes only for the appropriate extensions.
3. In the Station screen, assign a Service Observing button to the observer’s
phone.
A service observing button permits users to switch between listen-only and
listen-and-talk modes simply by pressing the button.
4. To activate the warning tone, type
y in the Service Observing — Warning
Tone field on the
Feature-Related System Parameters screen.
A unique 2-second, 440-Hz warning tone plays before an observer
connects to the call. While the call is observed, a shorter version of this
tone repeats every 12 seconds.
In order for users to activate service observing by feature access codes, use the
Feature Access Code screen to administer codes in one or both of the following
fields:
■ Service Observing Listen Only Access Code
■ Service Observing Listen/Talk Access Code
When using feature access codes, observers must choose a mode at the start of the
session. They cannot switch to the other mode without ending the session and
beginning another.
NOTE:
Feature access codes are required for remote observing.
Related topics
See ‘‘Service observing’’ on page 1817 for detailed information on service
observing.