Administrator's Guide

Managing data calls
555-233-506532 Issue 5 October 2002
■ Generalized Route Selection
GRS supports wideband BCC to identify wideband calls. GRS searches a
route pattern for a preference that has wideband BCC. Route preferences
that support wideband BCC also can support other BCCs to allow different
call types to share the same trunk group.
■ CO Trunk (TTC - Japan) Circuit Pack
This circuit pack cannot perform wideband switching. No member of the
circuit pack should be a member of a wideband group.
CallVisor Adjunct-Switch Application
Interface
CallVisor Adjunct-Switch Applications Interface (‘‘ASAI’’) links Avaya
MultiVantage and adjunct applications. The interface allows adjunct applications
to access switch features and supply routing information to the switch. CallVisor
ASAI improves Automatic Call Distribution (‘‘ACD’’) agents’ call handling
efficiency by allowing an adjunct to monitor, initiate, control, and terminate calls
on the switch. The CallVisor ASAI interface may be used for Inbound Call
Management (‘‘ICM’’), Outbound Call Management (‘‘OCM’’), and office
automation/messaging applications.
CallVisor ASAI is supported by two transport types. These are:
1. Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI)
transport (CallVisor ASAI-BRI)
2. LAN Gateway Transmission Control Protocol/Internet Protocol transport
(Avaya LAN Gateway).
CallVisor ASAI messages and procedures are based on the ITU-T Q.932
international standard for supplementary services. The Q.932 Facility Information
Element (‘‘FIE’’) carries the CallVisor ASAI requests and responses across the
interface. An application program can access CallVisor ASAI services by
supporting the ASAI protocol or by using a third-party vendor application
programming interface (‘‘API’’).
For a simple ASAI configuration example, see Figure 15.