Administrator's Guide

Managing data calls
555-233-506534 Issue 5 October 2002
Setting up CallVisor ASAI
CallVisor Adjunct-Switch Applications Interface (ASAI) can be used in the
telemarketing and help-desk environments. It is used to allow adjunct applications
to monitor and control resources in Avaya MultiVantage.
Before you start
■ On the System-Parameters Customer-Options screen, verify the:
— ASAI Interface field is
y. If not, contact your Avaya representative.
— ASAI Proprietary Adjunct Links field is
y if the adjunct is running
the CentreVu Computer Telephony.
Instructions
To set up CallVisor ASAI:
1. Type
add station nnnn and press RETURN, where nnnn is the extension you
want to assign to the ASAI adjunct.
The Station screen appears.
2. In the Type field, type
■ asai if this adjunct platform is other than CentreVu Computer
Telephony, for example, IBM CallPath.
■ adjlk (Computer Telephony adjunct link) if this is for the CentreVu
Computer Telephony using the Telephony Services Application
Programming Interface (‘‘TSAPI’’).
3. In the Port field, use the port address assigned to the LAN Gateway
Interface circuit pack.
4. Press
ENTER to save your changes.
Page 1 of X
STATION
Extension: 1014 Lock Messages? n BCC: 0
Type: asai Security Code: ______ TN: 1
Port: Coverage Path 1: ___ COR: 1
Name: __________________________ Coverage Path 2: ___ COS: 1
Hunt-to-Station: ____
STATION OPTIONS
Data Module? n Personalized Ringing Pattern: 1
Display Module? n Message Lamp Ext: 1014
MM Complex Data Ext: ________