Administrator's Guide

Attendant Console
Issue 5 October 2002 615555-233-506
Auto Answer
Console Type
Enter this console’s intended use. There can only be one night-only or one
day/night console in the system unless Tenant Partitioning is administered. Night
Service is activated from the principal console or from the one station set
per-system that has a nite-serv button.
COR
COS
Valid entries Usage
all
Entering all in this field indicates an incoming call to an idle
attendant will be answered automatically without any action
(no button presses required) by the attendant.
acd
Entering acd indicates only ACD split/skill calls and direct
agent calls can auto answer. Non-ACD calls terminated to an
attendant console with Auto Answer set to
acd ring audibly.
none
Entering none causes all calls terminated to this attendant
console to receive some sort of audible ringing treatment.
Valid entries Usage
principal
Puts the attendant console into night service.
day-only Will not get night service calls.
night-only
Handles only night service calls.
day/night
Handles day or night service calls.
Valid entries Usage
0
through 95 Enter the class of restriction that reflects the desired
restriction.
Valid entries Usage
0
through 15 Enter the class of service (COS) for this attendant console.