Administrator's Guide

Best Service Routing
Issue 5 October 2002 633555-233-506
Best Service Routing
This screen administers the routing numbers for each location associated with a
particular application. This allows the DEFINITY ECS to compare specified
skills, identify the skill that will provide the best service to a call, and deliver the
call to that resource.
For information on setting up Best Service Routing (BSR), see Avaya
MultiVantage Call Center Software Guide to ACD Call Centers.
Field descriptions for page 1
Screen 58. Best Service Routing
change best-service-routing 1 Page 1 of 15
BEST SERVICE ROUTING
Number: 1 Name: ARS Maximum Suppression Time: 30 Lock? n
Num Location Name Switch Node Status Poll VDN Interflow VDN Net Redir?
1 st10 auto 95022011 3035552121 y
4 st10 auto 95022014 3035551110 n