Administrator's Guide

Call Vector
Issue 5 October 2002 639555-233-506
Field descriptions for page 2
Screen 61. Call Vector
Field descriptions for page 3
Screen 62. Call Vector
01 through XX
Enter vector commands as required (up to the maximum allowed in your
configuration). For more information, see Avaya MultiVantage™ Call Center
Software Call Vectoring and Expert Agent Selection (EAS) Guide.
Valid entries Usage
adjunct
Causes a message to be sent to an adjunct requesting
routing instructions based on the CTI link number.
announcement
Provides the caller with a recorded announcement.
busy
Gives the caller a busy signal and causes termination of
vector processing.
check
Checks the status of a split (skill) for possible termination
of the call to that split (skill).
change vector 129 Page 2 of 3
CALL VECTOR
12 ____________
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22 ____________
change vector 129 Page 3 of 3
CALL VECTOR
23 ____________
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32 ____________