Administrator's Guide

Class of Service
Issue 5 October 2002 673555-233-506
Automatic Exclusion
Allows a user to activate automatically Exclusion when they go off hook on a
station that has an assigned
EXCLUSION button. If set to n, allows a user manual
exclusion when they press the
EXCLUSION button before dialing or during a call.
Appears when, on the Feature-Related System Parameters screen, the Automatic
Exclusion by COS field is
y.
Call Forwarding All Calls
Allows this user to forward all calls to any extension. See ‘‘Call forwarding’’ on
page 1612 for more information.
Call Forwarding Busy/DA
Allows this user to forward calls to any extension when the dialed extension is
busy or does not answer. See ‘‘Call forwarding’’ on page 1612 for more
information.
Client Room
Allows users to access Check-In, Check-Out, Room Change/Swap, and Maid
status functions. In addition, Client Room is required at consoles or telephones
that are to receive message-waiting notification. You can administer class of
service for Client Room only when you have Hospitality Services and a Property
Management System interface. See GuestWorks® and DEFINITY® Systems
Technician Handbook for Hospitality Installations for more information.
Console Permissions
Console Permissions allow multiappearance telephone users to control the same
features that the attendant controls. You might assign this permission to front-desk
personnel in a hotel or motel, or to a call center supervisor. With console
permission, a user can:
■ Activate Automatic Wakeup for another extension
■ Activate and deactivate controlled restrictions for another extension or
group of extensions
■ Activate and deactivate Do Not Disturb for another extension or group of
extensions
■ Activate Call Forwarding for another extension
■ Add and remove agent skills
■ Record integrated announcements