Administrator's Guide

Console Parameters
Issue 5 October 2002 689555-233-506
Time Reminder on Hold (sec)
Enter the time in seconds that a call remains on hold at the console before the
attendant is alerted. In a CAS arrangement, the main and the branch consoles
(when administered) should be administered the same.
INCOMING CALL REMINDERS
Alerting (sec)
Enter the number of seconds after which a held or unanswered call is disconnected
from an attendant loop and routed to another attendant or night service
No Answer Timeout (sec)
Enter the number of seconds a call to the attendant can remain unanswered
without invoking a more insistent sounding tone. Be sure to allow five seconds for
each ring at all points in a coverage path to ensure the entire path is completed
before the call returns to the console.
Secondary Alert on Held Reminder Calls?
Valid entries Usage
10-1024
Valid entries Usage
10-1024
or
blank
Valid entries Usage
y
Enter y to begin attendant alerting for Held Reminder Calls
with secondary alerting.
n
Enter n to have held reminder calls alert the attendant the
same as normal calls. Normal calls start with primary
alerting and switch to secondary alerting when the No
Answer Timeout expires.