Administrator's Guide

Coverage Path
Issue 5 October 2002 697555-233-506
Linkage
Display-only fields that show the (up to) two additional coverage paths in the
coverage path chain. (See above.)
Next Path Number
Enter the next coverage path in a coverage path chain. See ‘‘Call coverage’’ on
page 1532 for more information. If the coverage criteria of the current coverage
path is not satisfied, the system steps down this chain until it finds a coverage path
with redirection criteria that matches the call status. If the chain is exhausted
before the system finds a match, the call does not redirect to coverage. No path
number here indicates that this path is the only path for the principal.
COVERAGE CRITERIA
COVERAGE CRITERIA are the conditions that, when met, cause the call to
redirect to coverage. Assign one of the following:
Valid entries Usage
1
to 9999 or
blank
Valid entries Usage
Active
Calls redirect if at least one call appearance is busy.
Busy
Calls redirect if all call appearances that accept incoming
calls are busy.
Don’t Answer
Calls redirect when the specified number of rings has been
exceeded.
All
Calls redirect immediately to coverage and overrides any
other criteria with a
y in this column.
DND/SAC/
Goto Cover
Must be assigned before a user can activate Do Not Disturb
(Hospitality Services), Send All Calls (SAC), or Go to
Cover features. Allows a calling user, when calling to
another internal extension, to redirect a call immediately to
coverage by pressing a
GO TO COVER button. Allows a
principal temporarily to direct all incoming calls to
coverage, regardless of the other assigned coverage criteria
by pressing the
SEND ALL CALLS (or DO NOT DISTURB) button.
Send All Calls also allows covering users to temporarily
remove their phones from the coverage path.