Administrator's Guide

Volume 1
Issue 5 October 2002 7555-233-506
5 Managing your attendant consoles 163
■ Overview 163
■ Adding an attendant console 168
■ Attendant console feature buttons 170
■ Removing an attendant console 176
■ Setting console parameters 177
■ Providing backup for an attendant 178
6 Managing displays 181
■ Displaying caller information 181
■ Displaying ANI calling party information 181
■ Displaying ICLID Information 182
■ Changing the display language 184
■ Setting up directory buttons 187
7 Handling incoming calls 189
■ Setting up basic call coverage 189
■ Setting up advanced call coverage 193
■ Setting up call forwarding 199
■ Setting up night service 205
■ Adding call pickup 218
■ Managing hunt groups 224
■ Managing vectors and VDNs 230
■ Understanding Automatic Call Distribution 243
■ Assigning a terminating extension group 244
8 Routing outgoing calls 247
■ World class routing 247
■ Managing calling privileges 248
■ Assigning ARS FAC 249
■ Displaying ARS analysis information 249
■ Understanding ARS analysis 250
■ Setting up multiple locations 257
■ Routing with multiple locations 259
■ Modifying call routing 261