Administrator's Guide

Administering treatment for denied or invalid calls
Issue 5 October 2002 79555-233-506
Administering treatment for denied or
invalid calls
You can administer your system to reroute denied or invalid calls to an
announcement, the attendant, or to another extension.
Instructions
In this example, we want:
■ all outward restricted call attempts to route to an announcement at
extension 2040
■ all incoming calls that are denied to route to the attendant
■ all invalid dialed numbers to route to an announcement at extension 2045
1. Type
change system-parameters features and press RETURN.
The Feature-Related System Parameters screen appears.
2. In the Controlled Outward Restriction Intercept Treatment field,
type
announcement.
3. Another blank field appears.
4. In this blank field, type
2040.
5. This is the extension of an announcement you recorded earlier.
6. In the DID/Tie/ISDN Intercept Treatment field, type
attd.
7. This allows the attendant to handle incoming calls that have been
denied.
8. In the Invalid Number Dialed Intercept field, type
announcement.
9. Another blank field appears.
10. In this blank field, type
2045.
11. This is the extension of an announcement you recorded earlier.
12. Press
ENTER to save your changes.