Administrator's Guide

Feature Access Code

Issue 5 October 2002 791555-233-506

Add Agent Skill Access Code

Enter the digits an agent must dial to be able to add a skill to their current skill set.

After Call Work Access Code

Enter the code the agent must dial when the agent will be performing work-related

ACD activities.

Assist Access Code

Enter the digit the agent must dial to request assistance from the split supervisor.

Auto-In Access Code

Enter the code the agent must dial to become automatically available to receive

another ACD call each time a call is released.

Aux Work Access Code

Enter the code the agent must dial when the agent will be performing non-ACD

activities.

Converse Data Return Code

Enter the access code the CONVERSANT must outpulse prior to outpulsing the

digits being returned to the system. This FAC must match the code administered

on CONVERSANT.

Enter the code the agent must dial to gain access to the ACD functions. This is a

system-wide code for all ACD agents.

Logout Access Code

Enter the logout code the agent must enter to exit ACD. This is a system-wide

logout code for all ACD agents.

Manual-In Access Code

Enter the code the agent must dial to receive a single, new ACD call upon the

completion of an ACD call.

NOTE:

The following two fields appear only if Service Observing (Remote/By

FAC) on the System Parameters Customer-Options screen is