Administrator's Guide

Screen reference
555-233-506792 Issue 5 October 2002
Remove Agent Skill Access Code
Enter the digits an agent must dial to be able to remove a skill from their current
skill set.
NOTE:
The next field is available only if Vectoring (Basic) and Vectoring
(Prompting) have been enabled on the System-Parameters
Customer-Options screen.
Remote Logout of Agent Access Code
Enter the digits you need to dial to remotely logout an idle ACD or EAS agent.
Service Observing Listen Only Access Code
Enter the code that must be dialed to allow a station with Service Observing
permission (COR) to listen to other agent ACD calls without being heard on the
ACD call.
Service Observing Listen/Talk Access Code
Enter the code that must be dialed to allow a station with Service Observing
permission (COR) to both listen and be heard on an ACD call.
NOTE:
The following two fields appear only if Expert Agent Selection (EAS)
Enabled is optioned on the Feature-Related System-Parameters screen.