Administrator's Guide

Introduction to the MultiVantage system
555-233-50684 Issue 5 October 2002
Receiving notification in an
emergency
If one of your users calls an emergency service such as the police or ambulance,
someone, perhaps the receptionist, security or the front desk, needs to know who
made the call. Thus, when the emergency personnel arrive, they can be directed to
the right place.
You can set up the switch to alert the attendant and up to ten other extensions
whenever an end-user dials an emergency number. The display on the notified
user’s phone shows the name and number of the person who placed the
emergency call. The phones also ring with a siren-type alarm, which users must
acknowledge to cancel.
Before you start
Decide if you want one user to be able to acknowledge an alert, or if all users must
respond before an alert is cancelled.
Verify that the ARS field is
y on the System-Parameters Customer-Options screen.
Make sure that the extensions you notify belong to physical digital display
phones. Refer to ‘‘ Phone reference’’ on page 1387 for a list of phone types. When
you assign crisis alert buttons to the phones, check the type field on the station
screen to be sure you are not using a virtual extension.
Instructions
In this example, we will set up the system to notify the attendant and the security
guards at all 3 entrances when someone dials the emergency number 5555. All
three guards must acknowledge the alert before it is silent.
1. Type
change ars analysis 5 and press RETURN.
The AAR and ARS Digit Analysis Table appears.