Administrator's Guide

Feature-Related System Parameters
Issue 5 October 2002 849555-233-506
ASAI
Call Classification After Answer Supervision?
For use with ASAI Outbound Call Management (OCM).
Send UCID to ASAI
Field descriptions for page 11
Screen 121. Feature-Related System Parameters screen
Valid entries Usage
y/n
Enter y to force the switch to rely on the network to provide
answer/busy/drop classification to the switch. After the call
has been answered, a call classifier can be added to perform
answering machine, modem and voice answering detection.
Valid entries Usage
y/n
Enter y to enable transmission of Universal Call ID (UCID)
information to ASAI.
change system-parameters features page 11
FEATURE-RELATED SYSTEM PARAMETERS
AGENT AND CALL SELECTION
MIA Across Splits or Skills? n
ACW Agents Considered Idle? y
Call Selection Measurement: current-wait-time
Service Level Supervisor Call Selection Override? y
Auto Reserve Agents:
Copy ASAI UUI During Conference/Transfer?
REASON CODES
Aux Work Reason Code Type: none
Logout Reason Code Type: none
CALL MANAGEMENT SYSTEM
Adjunct CMS Release:
ACD Login Identification Length: 0
BCMS/VuStats LoginIDs?
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds):
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Remove Inactive BCMS/VuStats Agents? n