Administrator's Guide

Feature-Related System Parameters
Issue 5 October 2002 853555-233-506
BCMS/VuStats Measurement Interval
You can enter half-hour or hour for polling and reporting measurement data if the
BCMS (Basic) and/or the VuStats on the System-Parameters Customer-Options
screen is
y.
BCMS/VuStats LoginIDs
This feature can be used when EAS is not optioned, or in addition to EAS login
IDs. When this field is
y, both BCMS and CMS use the same login ID for an
agent.
BCMS/VuStats Abandon Call Timer (seconds)
Specifies the number of seconds before calls are considered abandoned. Calls
with talk time that is less than this number (and that are not held) are tracked by
BCMS and displayed by VuStats as ABAND calls.
Clear VuStats Shift Data
Valid entries Usage
half-hour
There are a maximum of 25 time slots available for
measurement intervals. If
hour is specified, an entire day of
traffic information will be available for history reports;
otherwise, only half a day will be available. This does not
affect daily summaries as they always reflect traffic
information for the entire day. The interval may be changed
at any time, but will not go into effect until the current
interval completes.
hour
Valid entries Usage
y/n
Enter y to administer valid agent login IDs to monitor call
activity by agent.
Valid entries Usage
1
–10 or blank
Valid entries Usage
on-login
Enter on-login to clear shift data for an agent when the agent
logs in.
at-midnight
Enter at-midnight to clear shift data for all agents at
midnight.