Administrator's Guide

Screen reference
555-233-506878 Issue 5 October 2002
ACD
Indicates whether Automatic Call distribution is used. This field cannot be set to y
if, on the System-Parameters Customer-Options screen, the ACD field is
n.
Calls Warning Threshold
Appears if the Queue field is y. Enter the number of calls that can be queued
before the System flashes the queue status (feature buttons assigned on agents
phones) and the optional Auxiliary Queue Call Warning Threshold lamp assigned
to the split/skill. These lamps are lighted steadily when at least one call is in queue
and the threshold has not yet been reached.
(Calls Warning) Extension
Appears if the Queue field is y and when the Calling Warning Port and the Time
Warning Port fields are
X. An extension is needed when an X is placed in Calls
Warning Port. This extension can be used by the Terminal Translation
Initialization (TTI) feature to assign a port to this extension from the port itself.
Once Calls Warning Port is assigned a valid port (either via TTI or the
change
hunt-group
command), then the extension is removed and considered
unassigned.
Valid entries Usage
y
The hunt group will function as an ACD split/skill. AUDIX
hunt groups can function as ACD splits/skills.
n This feature is not desired, even if, on the System-Parameters
Customer-Options screen, the ACD field is
y. When the hunt
group is assigned as an ACD split/skill, the hunt group
members serve as ACD agents. The agents in this split/skill
must log in to receive ACD split/skill calls. If this hunt group
is on a remote switch using the AUDIX in a DCS feature,
enter
n.
Valid entries Usage
1-999 and must be less than
or equal to the queue length
or blank
This field must not be left blank if Calls
Warning Port is assigned a port number.
Valid entries Usage
Enter an unassigned extension. This field may not be blank.