Administrator's Guide

Screen reference
555-233-506880 Issue 5 October 2002
Coverage Path
Enter a coverage path number. This assigns a coverage path for the hunt group.
The coverage path is assigned using the Coverage Path screen. Does not appear if
the Vector field is
y
Group Extension
Enter an unused extension number to be assigned to the hunt group. The field may
not be blank.
Group Name
Enter a character string that uniquely identifies the group (for example, “parts
dept,” “purchasing,” or “sales dept”).
Group Number
This is a display-only field when the screen is accessed using an administration
command such as
add or change.
Group Type
The group types available depend on what is administered on your System
Parameters Customer Options screen for Automatic Call Distribution (ACD),
Expert Agent Selection (EAS) and CentreVu Advocate. The table below shows
what group types are available depending on your configuration.
Each option uses a different method to select an extension or agent for a call when
two or more extensions or agents are available. The second table shows how calls
are handled for each group type.
Valid entries Usage
1
to 999
t1 to t999 Time of day table
blank
Valid entries Usage
1 to 7 digits Unassigned extension
Valid entries Usage
27-character string