Administrator's Guide

Hunt Group
Issue 5 October 2002 881555-233-506
Table 15. Group Types
circ ddc ucd-
mia
ead-
mia
ucd-
loa
ead-
loa
pad
ACD=n x x
ACD, Split, Vector = n/y x x
ACD, Skill, Vector = n/y x x
ACD, Skill, Vector = y
Advocate or Elite
xxxx
ACD, Skill, Vector = y
Dynamic Advocate
xxxxx
Continued on next page
Valid entries Usage
ddc Enter ddc when the call should be routed to the first
extension or ACD agent assigned in the ACD split. Group
type ddc is also known as “hot seat” distribution. “ddc”
distribution is not available when the group is administered
as a skill.
ucd-mia When ucd-mia or ucd-loa is entered, a call routes to the
most-idle agent based on when the agent finished the most
recent call (“ucd-mia”), or the least occupied agent based on
agent occupancy (“ucd-loa”). Enter ucd-mia or ucd-loa if the
hunt group has an AUDIX message. One of these entries is
required when supporting the Outbound Call Management
feature and when the Controlling Adjunct field is
asai.
ucd-loa