Administrator's Guide

Screen reference
555-233-506882 Issue 5 October 2002
ISDN Caller Disp
This field is required if, on the System-Parameters Customer-Options screen, the
ISDN-PRI or ISDN-BRI Trunks field is
y.
MM Early Answer
This field applies for systems using Multimedia Call Handling only.
ead-mia When ead-mia or ead-loa is entered, a call routes to the
available agent with the highest skill level for the call. If two
or more agents with equal skill levels are available, Avaya
MultiVantage routes the call to the most-idle agent based on
when the agent finished the most recent call (“ead-mia”), or
the least occupied agent based on agent occupancy
(“ead-loa”). This allows a call to be distributed to the agent
best able to handle the call if multiple agents are available.
ead-loa
circ Enter circ (circular) when the call should be routed in a
“round-robin” order. The order in which you administer the
extensions determines the order that calls are directed. The
switch keeps track of the last extension in the hunt group to
which a call was connected. The next call to the hunt group is
offered to the next extension in the circular list independent
of how long that extension has been idle. You cannot use
circular hunting with automatic call distribution, queues, or
vectors.
pad Enter pad (percent allocation distribution) to select an agent
from a group of available agents based on a comparison of
the agent’s work time in the skill and the agent’s target
allocation for the skill.
Valid entries Usage
grp-name
Enter grp-name or mbr-name to specify whether the hunt
group name or member name, respectively, will be sent to
the originating user.
mbr-name
blank If the ISDN-PRI or the ISDN-BRI Trunks field is n, this field
must be blank.
Valid entries Usage
y/n
The system begins to answer an H.320 call and establish an
audio channel before offering the conversion call to the hunt
group. This starts billing for the call when the call is first put
into queue.
Valid entries Usage