Administrator's Guide

Screen reference
555-233-506886 Issue 5 October 2002
Field description for page 2
Page 2 of the Hunt group screen appears only when the ACD field on page 1 is y.
If the ACD field is
n, page 3 becomes page 2 and all subsequent page numbers are
decreased by one.
The Timed ACW Interval field appears only if, on the System-Parameters
Customer-Option screen, the Timed ACW field on page 3 is
y.
Screen 132. Hunt Group screen when ACD is y and Queue and Vector are n
Screen 133. Hunt Group screen when Queue and Vector are y
change hunt-group 4 Page 2 of X
HUNT GROUP
Skill? _ Expected Call Handling Time (sec): ___
AAS? _
Measured: ____
Supervisor Extension: ____
Priority on Intraflow? _
Controlling Adjunct: ____
Timed ACW Interval (sec): ___
Multiple Call Handling: _____________
Redirect on No Answer (rings): ___
Redirect to VDN: _____
Forced Entry of Stroke Counts or Call Work Codes? _
change hunt-group x Page 2 of X
HUNT GROUP
Skill?
Expected Call Handling Time (sec): ___
AAS? _ Acceptable Service Level (sec):
Measured: internal
Supervisor Extension: ____
Controlling Adjunct: ____
VuStats Objective: ____
Timed ACW Interval (sec): ___
Multiple Call Handling: _____________
Redirect on No Answer (rings): ___
Redirect to VDN: _____
Forced Entry of Stroke Counts or Call Work Codes? _