Administrator's Guide

Screen reference
555-233-506888 Issue 5 October 2002
Dynamic Percentage Adjustment
Appears when ACD and Group Type fields on the Hunt Group screen are pad and
the Business Advocate field is
y on the System-Parameters Customer-Options
screen.
Dynamic Queue Position
Appears when the ACD and Skill fields are y on the Hunt Group screen and the
Business Advocate field is
y on the Feature-Related System Parameters screen.
Dynamic Threshold Adjustment
Appears when the ACD and Service Level Supervisor fields on the Hunt Group
screen are
y and the Business Advocate field is y on the System-Parameters
Customer-Options screen.
adjlk
Computer Telephony Adjunct Links
asai-ip
Indicates ASAI links administered without hardware and
used by the Co-Resident DLG application. You cannot
use this selection unless, on the System-Parameters
Customer-Options screen, the Co-Res DEFINITY LAN
Gateway field is
y.
adj-ip
Indicates ASAI adjunct links administered without
hardware and used by the Co-Resident DLG application.
You cannot use this selection unless, on the
System-Parameters Customer-Options screen, the Co-Res
DEFINITY LAN Gateway field is
y.
Valid
entries Usage
y/n
Valid
entries Usage
y/n
Enter y to apply the dynamic queue operation to the calls
queued to the skill.
Valid
entries Usage
y/n
Valid entries Usage